At Isma Color, we want to ensure that our customers are fully satisfied with their purchases. If you have any concerns or issues with a product purchased from our website, please read our return and refund policy carefully.

Return Policy:

We accept returns under the following conditions:

• The product must be returned within 30 days from the date of purchase.
• The product must be in its original, unused condition and in its original packaging.
• The receipt or proof of purchase must be provided.

Please note that certain products may not be eligible for return due to hygiene or safety reasons, such as cosmetic products or personalized items. Promotional or sale items may also be subject to specific return conditions.

Return Process:

To return a product, please follow the steps below:

1. Contact our customer service at contacct@ismacolor.ma to obtain a return authorization.
2. Carefully package the product in its original packaging and ensure to include the receipt or proof of purchase.
3. Send the package to the address provided by our customer service.

Refund:

Once we receive and inspect the returned product, we will proceed with the refund using the original method of payment. Please note that the original shipping fees are non-refundable, except in case of our error.

The refund may take up to 10 days to be processed and appear in your account, depending on your payment method and your financial institution’s policies.

Defective or Damaged Products:

If you receive a defective or damaged product, please contact us as soon as possible. We may ask you to provide photos or additional information to assess the issue. We will strive to resolve the situation by offering you a replacement, refund, or store credit, depending on your preference.

Contact:

If you have any further questions regarding our return and refund policy, feel free to contact us at the following address: contact@ismacolor.ma